39ko's Terms and Conditions — Please read before use

1 Introduction & Eligibility

39ko (hereinafter referred to as "we", "the platform", or "the site") is an online betting and gaming service provider. By using the website https://39ko.org and its associated mobile applications, you (hereinafter referred to as "user" or "member") agree to be bound by these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between 39ko and the user. It is therefore important to read them carefully. If any part is unclear, please contact our customer support team.

2 Account Registration & Management

A valid account is required to use 39ko's services. You must provide accurate and complete information at the time of registration. Accounts created with false or incomplete information may be suspended at any time.

• Each individual may register only one account.
• Keeping your account password confidential is entirely your responsibility.
• Sharing or transferring your account to another person is strictly prohibited.
• After registration, you are required to complete the KYC (Know Your Customer) verification process.
• Any unusual activity on your account must be reported to us immediately.

For KYC verification, you may be required to submit a copy of your National ID (NID), passport, or driving licence. This information is stored securely and is never shared with any third party.

3 Age Restrictions & Eligibility

You must be at least 18 years of age to participate on 39ko. Minors are strictly prohibited from using this platform. We may request age verification and supporting documents at any time.

• Online betting must be legal in the country or region where you are located.
• Citizens or residents of certain restricted countries are not permitted to use 39ko — the full list is available on our site.
• Accessing the platform via VPN or proxy from a restricted region is a violation of our terms.

4 Betting Rules

Before placing bets on 39ko, familiarise yourself with the specific rules of the sport involved. Once a bet is confirmed, it generally cannot be changed or cancelled. However, a Cash Out option may be available in certain cases.

• Odds across all betting markets are variable and updated in real time.
• If a match or event is cancelled, bets are generally refunded.
• If a bet is accepted at incorrect odds due to a technical error, 39ko reserves the right to void it.
• Abusive betting across multiple accounts will result in all associated accounts being closed.
• If suspicious betting patterns are detected, payments will be placed on hold pending investigation.

During live betting, odds may shift due to network delays. In such cases, you will be given the option to confirm your bet at the updated odds. In any dispute regarding 39ko's betting rules, our decision is final.

5 Payments & Withdrawals Policy

Deposits and withdrawals on 39ko are easy via Mobile Banking, Nagad, and Rocket. All transactions are secured with SSL encryption.

• Minimum deposit: BDT 200
• Minimum withdrawal: BDT 500
• Withdrawals are typically processed within 30 minutes to 2 hours.
• Withdrawals may be placed on hold until KYC verification is complete.
• Withdrawals from an account may only be made to the registered payment method on file.
• Unusual transactions may be reviewed as part of our anti-money laundering measures.

6 Bonuses & Promotions Terms

39ko offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read before claiming.

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus funds, you must first meet the applicable wagering requirements.
• If bonus abuse is proven — including multiple accounts or false information — the bonus and any winnings will be forfeited.
• Every bonus has a set expiry date — once it expires, it will be automatically cancelled.
• 39ko reserves the right to modify or discontinue any bonus offer at any time.

7 Responsible Gaming

39ko believes that betting is a form of entertainment and should always remain controlled and enjoyable. We care deeply about the wellbeing and mental health of every member.

• Every account has the option to set a deposit limit.
• You can manage your playing time by keeping the session timer active.
• You have the option to temporarily or permanently close your account at any time.
• If signs of gaming addiction appear, our support team is here to help.

For more details, visit our Responsible Gaming View the page.

8 Privacy & Personal Data

39ko takes the protection of users' personal information very seriously. All data you provide is kept strictly confidential and used solely for the purpose of delivering our services.

• Personal data is never sold or shared with third parties.
• Information may be disclosed to regulatory authorities when required by legal obligation.
• You may request to view or delete your stored data at any time.

For more details, visit our Privacy Policy Read.

9 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Operating multiple accounts under the same identity.
• Registering using a false identity or forged documents.
• Account hacking, phishing, or any form of cyber attack.
• Using betting software, bots, or automation tools.
• Unauthorised access to another user's account.
• Money laundering or any other financial criminal activity.
• Abusing the bonus system or making fraudulent claims.

10 Account Suspension & Closure

39ko reserves the right to suspend or permanently close any account under the following circumstances:

• If a breach of the Terms and Conditions is identified.
• If evidence of involvement in prohibited activities is found.
• Registering with false or misleading information.
• If an account has been inactive for an extended period (more than 12 months).

Users may voluntarily close their account at any time. Any remaining balance will be refunded, subject to applicable conditions.

11 Policy on Rule Changes

39ko reserves the right to partially or fully amend these Terms and Conditions at any time. Changes will be communicated via the site and to your registered email address. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

12 Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions, please contact our customer support team. We provide 24/7 support.

• Live Chat: Reach us directly from any page on the site
• Email: [email protected] (for general enquiries — not clickable)
• Support Ticket: Submit via your account dashboard