The security of your personal information is our highest priority. Read this policy to learn exactly how we collect, use, and protect your data.
Your privacy is a trust we hold sacred. 39ko never sells your personal information to third parties or shares it without your consent.
39ko (website: https://39ko.org) is an online betting and gaming platform built specifically to serve users in Bangladesh. This Privacy Policy applies to all members who use our platform.
We believe data security is not just a technical matter — it is an ethical commitment. By creating an account or using our services at 39ko, you are considered to have consented to this Privacy Policy.
This policy covers three key areas: how your information is collected, what it is used for, and how it is kept secure. Our support team is always available for any questions.
This policy may be updated from time to time. Any changes will be communicated via your registered email or a notice on the site. The latest version will always be available on this page.
39ko collects only the information that is strictly necessary — nothing more. Below are the categories of data we collect:
| Types of Data | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, nationality | KYC verification and age confirmation |
| Contact Information | Email, phone number | Account communications and security notifications |
| Financial information | Mobile Banking/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Identity Documents | National ID, passport, or driving license | Identity Verification & Legal Compliance |
| Technical Information | IP address, device information, browser | Security Monitoring & Fraud Prevention |
| Usage Data | Login time, betting history, game log | Service Improvement & Responsible Gaming |
We never store your full card number, PIN, or password. Payment information is always kept in encrypted form.
39ko uses the information it collects only for lawful and specific purposes. The core reasons we use your data are:
39ko never sells your information to third parties for marketing purposes. If you no longer wish to receive promotional emails, you can unsubscribe from your account settings.
How long your information is retained depends on the type of data and applicable legal requirements. 39ko does not hold on to data longer than necessary.
All information needed to manage your account is retained while your account is active.
Under AML and regulatory requirements, financial transaction records must be retained for up to 5 years.
Identity verification documents are retained for 5 years due to legal obligations.
Server logs, IP information, and session data are retained for a maximum of 12 months, then permanently deleted.
Once the retention period expires, data is permanently deleted or anonymized using secure methods.
39ko does not share your personal information with anyone — that is a core principle. However, there are limited circumstances where sharing specific information may be necessary:
39ko never sells or shares your information with advertisers, data brokers, or any other commercial parties. If you believe this policy has been violated, please contact us directly.
In the event of a change in ownership or corporate restructuring of 39ko, users will be notified in advance and the same privacy policy will continue to apply to any transferred data.
39ko uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.
39ko protects your information using industry-leading security technology. Our security infrastructure operates on multiple layers:
If you notice any unusual login activity on your account, change your password immediately and notify our support team.
You have complete control over your personal information. 39ko guarantees the following rights:
At 39ko, you have full control over your personal information. Submit any request to our support team.
You may request to see what information we hold about you. Submit a request to our support team and it will be provided within 30 days.
You may request corrections to any inaccurate or outdated information. This can be done via account settings or by contacting support.
After account closure, you may request permanent deletion of any data beyond what we are legally required to retain.
You may request a download of your information in a readable format.
You may request that we restrict processing of your data for specific purposes, though some services may be limited as a result.
If you no longer wish to receive promotional emails or notifications, you can disable them at any time from your account settings.
39ko strictly prohibits registration and use by anyone under 18. We take extra precautions to protect the data of minors.
If you suspect a minor you know is using this platform, please notify our support team immediately.
39ko may update this Privacy Policy when necessary. Before making any significant changes, we will:
Minor corrections (such as spelling fixes or clarifications) may be made without email notification, but the updated date on this page will always reflect the latest changes.
For any privacy-related questions, requests, or complaints, please contact us. Our Data Privacy Team aims to respond within 72 hours.
Chat support available when logged in to the site
Available 7 days a week, 24 hours a day
When submitting a request for data deletion or portability, please send it from your registered email address and be prepared to verify your account.
Our data protection practices exist not merely for compliance — they reflect a genuine commitment to our users.
All your data is protected with 256-bit SSL encryption. Everything from transactions to personal information flows through encrypted channels.
Identity is verified through industry-standard KYC processes, protecting against account fraud and unauthorized access.
39ko never sells your information to third parties. Your data is used solely to improve your experience on our platform.
Data is automatically deleted or anonymized once the retention period ends. We do not hold on to data that is no longer needed.
An independent team of experts regularly audits our systems to identify and address any vulnerabilities before they can be exploited.
You have full control to view, correct, delete, or download your personal information.