Betting is entertainment, not an addiction. 39ko believes every member can enjoy responsibly and in control — our tools and support are always here for you.
Keep in mind: Betting is for entertainment only. If you feel that betting is harming you or your family, contact us now or use the self-help tools below.
At 39ko, we're more than just a betting platform — we genuinely care about the overall well-being of our members. Responsible gaming means betting in a way where you stay fully in control of your time and money, and where betting never gets in the way of your other responsibilities in life.
Online gaming is growing fast in Bangladesh. At 39ko, we want every member to make informed decisions. Betting has its wins and losses — but problems start when someone crosses the line out of fear of losing or desire to win. Our responsible gaming tools are here to keep you on track in those moments.
We believe building healthy betting habits is entirely achievable. All it takes is awareness, a few simple rules, and the right support when needed. 39ko's Responsible Gaming program is built around exactly these three things.
Our commitments: 39ko never encourages you to bet beyond your limits. Every promotion and bonus we offer is designed in accordance with our Responsible Gaming policy.
Understanding the difference is crucial. Review the list below and be honest with yourself:
If you notice even one of the warning signs listed here, don't wait — use the self-help tools below or reach out to our support team.
We provide several free tools you can use at any time. They can be activated directly from your account settings:
| Tool Name | How it works | Takes effect | Type |
|---|---|---|---|
| Deposit Limit | Set a maximum daily, weekly, or monthly deposit amount | Instant | Free |
| Betting Limits | Cap the maximum bet amount within a set time period | Instant | Free |
| Cooldown Period | Take a temporary break for 24 hours to 7 days | Instant | Instant |
| Self-Exclusion | Close your account completely for 1 month to 5 years | Within 1 hour | Free |
| Session Reminder | Sends an automatic alert after a set period of time | Instant | Instant |
| Loss Limit | Automatically stops the game when you reach a set loss amount | Instant | Free |
| Reality Check | Shows a summary of your session every hour | Instant | Instant |
To activate these tools, log in to your account and go to "Settings → Responsible Gaming". Our support team is always on hand to help.
Our approach to responsible gaming isn't just about rules — it reflects our genuine sense of duty toward every one of our members.
Set your own deposit, bet, and loss limits. Once configured, the platform enforces them automatically — with a 24-hour cooldown before any increase takes effect.
After a set period of play, you'll receive an automatic reminder. The Reality Check feature shows a full breakdown of your wins and losses every hour, making it easier to stay informed and make conscious decisions.
If you feel you need a break, you can close your account for anywhere between 1 month and 5 years. All promotional communication will also be paused during this time.
39ko verifies every member's age through a strict KYC process. Registration is completely prohibited for anyone under 18, and we verify government-issued ID to enforce this.
Our system detects unusual betting patterns. When signs of excessive loss are identified, our team proactively reaches out to offer support.
Our Responsible Gaming specialist team is available 24/7. If you're feeling stressed or need help, reach out via Live Chat.
Answer the following questions honestly. If most of your answers are "yes", you may benefit from some support.
Are you spending more time or money on betting than you intended?
Are you repeatedly betting more to try to recover money you've lost?
Is betting causing problems in your relationships, work, or studies?
Are you hiding your betting activity from the people close to you?
Have you tried to cut back or stop betting but couldn't?
Are you betting to escape stress or loneliness?
If the answer to even one of these is yes, talk to our support team right now. Seeking help isn't weakness — it takes courage.
In just a few steps, you can take a short break or a longer one:
Log in to your 39ko account and click on the profile menu in the top right corner.
Select the "Settings" option, then click on the "Responsible Gaming" tab.
Choose what you need — set limits, take a cooldown, or self-exclude — and select the duration.
Confirm your decision. Self-exclusion takes effect within 1 hour, and a confirmation email will be sent to you.
If you're having trouble doing it yourself, let us know via live chat — we'll help you directly.
These simple habits, learned from experienced players, will keep your betting experience enjoyable every time.
At the start of each month, decide how much you're willing to spend on entertainment. Never go beyond that budget — it's the most important rule.
Decide in advance how long you'll play each day. Set an alarm and stop when time is up — no matter the outcome.
Don't place bets when you're angry, frustrated, or under stress. Your judgment is impaired in that state, and the chances of losing more are higher.
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water — it helps keep your mind fresh.
When you have a big win, withdraw a portion of those winnings. Keep some for yourself instead of putting it all back on bets — it's a healthy habit.
Let the people close to you know that you bet. Being open about it reduces the risk of addiction and means they can step in to help if you ever need it.
Here you'll find answers to the questions our members ask most about responsible gaming.
If you have more questions, visit our FAQ Page View or contact the support team.